Online tools and resources

New tools availablein MyFallon

Check claims See your claims, view your benefits and manage your account in MyFallon

In the new MyFallon, you’ll be able to:

  • Track deductibles and out-of-pocket maximums, if your plan has them
  • Check your authorization status
  • Log into many of Fallon Health’s online tools with a single username and password, including Healthy Health Plan, Smart Shopper and the Preference Portal

The new MyFallon also improves upon tools that were already available to you:

  • Claims lookup
  • View benefit documents, claims statements and letters
  • Temporary ID card/order ID card
  • Change PCP
  • Change address
  • Contact us using a secure online form

Visit today!

  • If you have a username and password that you use to get into Fallon Health's Document Center or Preference Portal, you'll use that same username and password to log into the new MyFallon

  • If you don’t have a username and password to that you use to get into Fallon Health's Document Center or Preference Portal, you can register to use MyFallon.

When you log into the MyFallon member portal, please use the latest version of one of these supported browsers for the best experience: Microsoft Edge, Mozilla Firefox, Apple Safari, iOS Safari or Google Chrome. Because Microsoft is phasing out Microsoft Internet Explorer, some websites (including MyFallon) do not work well with that browser.


Health encyclopedia Health encyclopedia

The Healthwise Knowledgebase is an online health encyclopedia which features information on diseases, conditions, medications and other health topics. Visit Healthwise Knowledgebase


FormsHelpful forms

It Fits! reimbursement form (pdf)

Personal Representative Authorization Form (pdf)

Enrollment and Change Form (pdf) 


nurse connectNurse Connect

Access registered nurses and other health care professionals 24 hours a day, seven days a week, 365 days a year. Call 1-800-609-6175 (TDD/TTY: 1-800-848-0160).